Last Updated: 30/06/25
Privacy Policy
At Floof n Fluff, we’re committed to protecting your personal information, just like we protect your dog’s spine with our orthopaedic beds. This Privacy Policy explains what data we collect, why we collect it, and what we do with it (spoiler alert: nothing shady).
1. What Information We Collect
When you browse our site, join our email list, or place an order, we may collect:
Your name
Email address
Shipping & billing address
Payment information (processed securely, we don’t store it)
How you interact with our website or emails (analytics, open rates, etc.)
2. How We Use Your Info
We only use your info to:
Process and deliver your orders
Send you updates, tips, and dog-parenting content you’ll actually want to read
Share exclusive offers, product launches, or giveaways
Show you the occasional adorable ad online
Improve our website and customer experience
We’ll never sell your data. Ever. Your trust > a quick buck.
3. How We Keep It Safe
We use secure servers, SSL encryption, and reliable third-party platforms like Shopify and Mailchimp to keep your data safe and sound. But remember: no system is 100% foolproof, except maybe your dog’s nose.
4. Sharing with Third Parties
We only share your data with trusted partners who help us run our business, like:
Mailchimp (email marketing)
Shopify (online store)
Payment processors (like Stripe or PayPal)
Shipping providers (like NZ Post or AusPost)
Google (analytics)
They only get what they need, and they’re required to treat it responsibly.
5. GDPR & Your Rights (For Our EU/UK Pals)
If you’re in the EU or UK, you have the right to:
Access your data
Correct your info
Request deletion of your data
Object to certain uses (like marketing)
Withdraw consent at any time
To do any of the above, email us at [hello@floofnfluff.com] and we’ll sort it out. no awkward conversations required.
6. Cookies (Not the Edible Kind)
We use cookies to make your browsing experience smoother, like remembering what’s in your cart or helping us understand which blog posts you binge-read. You can disable cookies in your browser settings, but it might make our site feel a bit cranky.
7. Updates to This Policy
We may update this policy from time to time. When we do, we’ll update the date at the top and let you know if it’s anything major.
8. Contact Us
Have questions, concerns, or compliments? (We love those.)
Email us at hello@floofnfluff.com
At Floof n Fluff, we’re committed to protecting your personal information, just like we protect your dog’s spine with our orthopaedic beds. This Privacy Policy explains what data we collect, why we collect it, and what we do with it (spoiler alert: nothing shady).
1. What Information We Collect
When you browse our site, join our email list, or place an order, we may collect:
Your name
Email address
Shipping & billing address
Payment information (processed securely, we don’t store it)
How you interact with our website or emails (analytics, open rates, etc.)
2. How We Use Your Info
We only use your info to:
Process and deliver your orders
Send you updates, tips, and dog-parenting content you’ll actually want to read
Share exclusive offers, product launches, or giveaways
Show you the occasional adorable ad online
Improve our website and customer experience
We’ll never sell your data. Ever. Your trust > a quick buck.
3. How We Keep It Safe
We use secure servers, SSL encryption, and reliable third-party platforms like Shopify and Mailchimp to keep your data safe and sound. But remember: no system is 100% foolproof, except maybe your dog’s nose.
4. Sharing with Third Parties
We only share your data with trusted partners who help us run our business, like:
Mailchimp (email marketing)
Shopify (online store)
Payment processors (like Stripe or PayPal)
Shipping providers (like NZ Post or AusPost)
Google (analytics)
They only get what they need, and they’re required to treat it responsibly.
5. GDPR & Your Rights (For Our EU/UK Pals)
If you’re in the EU or UK, you have the right to:
Access your data
Correct your info
Request deletion of your data
Object to certain uses (like marketing)
Withdraw consent at any time
To do any of the above, email us at [hello@floofnfluff.com] and we’ll sort it out. no awkward conversations required.
6. Cookies (Not the Edible Kind)
We use cookies to make your browsing experience smoother, like remembering what’s in your cart or helping us understand which blog posts you binge-read. You can disable cookies in your browser settings, but it might make our site feel a bit cranky.
7. Updates to This Policy
We may update this policy from time to time. When we do, we’ll update the date at the top and let you know if it’s anything major.
8. Contact Us
Have questions, concerns, or compliments? (We love those.)
Email us at hello@floofnfluff.com